Foxtale Logo
  • About
  • Blogs
Image
  • Decode your skin's need with the Skin Horoscope tool
  • Redeem FoxCoins for discounts, exclusively on the app
Image
Download the App now.
Download the App now.
Store Button ImageStore Button Image

Order & Support

  • Track My Order

Information

  • Shipping & Returns
  • Ingredients Glossary
  • Privacy Policy
  • Terms of Service
  • FAQs

Contact Us

  • Creator Collaborations
  • Affiliate Program
  • Get in touch
  • Store Locator
  • Careers
Image
  • Decode your skin's need with the Skin Horoscope tool
  • Redeem FoxCoins for discounts, exclusively on the app
Image
Download the App now.
Download the App now.
Store Button ImageStore Button Image

Stay up to date with our latest offers and product launches & be the first to get exclusive offers and sale information

Popular Searches

Moisturizer for oily skin | Sunscreen for oily skin | Facewash for oily skin | Moisturizer for dry skin | Sunscreen for dry skin | Facewash for dry skin

Caution Notice

There's been an increase in scams through phone, SMS, WhatsApp, emails, and more.

Please Note: Foxtale never asks for payments for products or promotional activities outside our official platform. We also do not ask for payments to join contests, lucky draws, or to get free gifts.

If you get any suspicious messages, please be careful. You can contact our customer care on Whatsapp (+91 8976715867) to check if it's genuine.

Report Fraud If you suspect a scam, report it on the Chakshu Portal to the Department of Telecommunications (DOT).

Stay safe and protect your information.

Foxtale Logo
Social IconSocial IconSocial IconSocial Icon

© 2026 FOXTALE COSMETICS. ALL RIGHTS RESERVED.

Frequently Asked Questions

Delivery Related

You can easily track your order using this link: https://foxtale.clickpost.in/en Select Order ID and enter your order ID without the # symbol. OR Enter the AWB number provided to you.

We aim to deliver your order within 3–5 business days. However, delivery times may vary depending on your location and courier partner schedules.

At the moment, we do not offer express delivery options. However, we're always exploring ways to enhance our services. Stay tuned for updates!

Currently, we do not offer international shipping. We hope to expand our reach in the future—stay tuned for updates!

Shipping details can only be updated before the order is shipped. Please contact our customer support team as soon as possible to make the changes. Reach us through WA using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0

Shopping Related

Click the link below to explore our skincare categories and find products that your skin will love: https://foxtale.in/. Or enjoy a seamless experience by downloading our mobile app. Get it here: https://apps.apple.com/in/app/foxtale/id6738781677 or https://play.google.com/store/apps/details?id=com.devx_foxtale_app!

Simply reach out to us via WhatsApp (+91 8976715867), and our team will get in touch with you to assist further.

Simply visit https://foxtale.in/, browse through our skincare categories, and click on the products you're interested in to view their prices and details.

Use our Store Locator : https://foxtale.in/pages/store-locator to find all our store locations and visit the one closest to you.

Product Related

For anyone who's pregnant or breastfeeding, it's always a good idea to check with a physician before adding new skincare products to your routine. They can give you personalized advice and make sure everything you're using is safe for you during this special stage.

For anyone who's pregnant or breastfeeding, it's always a good idea to check with a physician before adding new skincare products to your routine. They can give you personalized advice and make sure everything you're using is safe for you during this special stage.

All our products are gender-neutral and thoughtfully designed for everyone to use, no matter your gender.

For personalized skin assistance or age-specific recommendations, feel free to WhatsApp us at https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Our team is here to help!

Yes they are safe for teenagers to use. For personalized skin assistance or age-specific recommendations, feel free to WhatsApp us using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Our team is here to help!

For assistance, you can reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0 . Our team is happy to help!

Yes, all our products are 100% vegan and cruelty-free

Yes, our products are completely gluten-free

For personalized skincare routines, product usage tips, or advice on selecting the right products, feel free to download our app : https://apps.apple.com/in/app/foxtale/id6738781677 or https://play.google.com/store/apps/details?id=com.devx_foxtale_app! Once you download the app>Go to your profile > Select Skin Horoscope . Its an innovative tool designed to analyze your skin and provide personalized product recommendations. By assessing various skin parameters, it helps you understand your skin's unique needs and suggests products tailored to address specific concerns.

Marketplace Related

Our product prices may vary across platforms due to marketplace-specific promotions or discounts. However, shopping directly from our website ensures access to exclusive offers and our dedicated customer support

Yes , they are. We have listed our products on these marketplaces :SMYTTEN, DMART, KINDLIFE,PURPLLE AMAZON, TIRA, FLIPKART, BLINKIT, NYKAA,MYNTRA,JIOMART,AMAZON,SMYTTEN,TATACLIQ, MEESHO, FYND, DONOSHOP, MACCARON, FIRSTCRY

For any concerns regarding products purchased from marketplaces we recommend reaching out to their respective customer care help desks. They will be able to assist you effectively

Payment Related

Yes we do offer COD as a payment option. IF you are facing any concerns, you can reach out to our support team using Whatsapp link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0

The Rs. 75/- charge is for COD (Cash on Delivery) limited to some customer only . This covers the cost of processing your order, and delivering it, when you receive the package. Unfortunately, this fee is non-refundable because it's related to the services we provide during the delivery process.

If your payment was processed but the order wasn't placed, please reach out to our support team via WhatsApp : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Make sure to share the payment screenshot, transaction details, and the mobile number used for the transaction. Our team will assist you promptly!

You may check with the delivery person during the delivery process to confirm if this option is available

Offer Related

Few reasons for this could be if the code is expired, not applicable on certain products .However you can feel free to reach out to our support team via WhatsApp : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Make sure you share a Screen recording of the error and the details of the coupon code that you are trying to apply

Don't miss out on our deals! Our promotions are updated periodically, so be sure to check our website at https://bit.ly/46YHRcG for the most current offers. And for a heads-up on what's coming next, keep an eye on our social media channels!

Do check if you applied the code that was mentioned in the cart before checkout. If please reach out to our support team via WhatsApp : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Make sure to share the details of the coupon code . Our team will assist you promptly!

Foxcoins

Add products to your cart > click on "Check Out Now" > above the address section, click on "Loyalty and Coupons Available" > click on "Apply" to redeem FoxCoins.

Login to the Foxtale app > go to "Your Profile" > select "My Rewards" > your total FoxCoins will be displayed on the screen.

Your Foxcoins will be credited to your account post successful delivery of your order. However, please feel free to reach out to our support team via WhatsApp : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0 . Keep your Order ID handy and our team will assist you promptly!

Order Related

For assistance, please reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. It is essential to include the following details: Order ID Unboxing Video of the Order

For assistance, please reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. It is essential to include the following details: Order ID Unboxing Video of the Order

For assistance, please reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. It is essential to include the following details: Order ID Unboxing Video of the Order

Please check with family members, neighbors, or building security. If you still haven't received the package, reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0.with your Order ID within 24 hours of the order delivery time.

Orders can be cancelled only before its been shipped. To cancel the order please reach out to us via WhatsApp using this link : https://api.whatsapp.com/send/?phone=918976715867&text=Hi&type=phone_number&app_absent=0. Do keep the Order ID handy for this request.

Collaboration Related

Please fill out the form below with your details, our team will be in touch with you if there are any campaigns that match your profile https://forms.office.com/r/mFY41Q8pJb